Clients Service Executive

The purpose of this role is to plan, organize, contribute to and develop integrated marketing & social media campaigns to promote the company’s products and services. The job holder will generate 360 business for the company through marketing of the products and services of the Group. The job is based on setting up a strategy to find new prospects and sales leads and converting them into paid users or customers.

Key Responsibilities and Duties:
- Manage the entire sales cycle from finding a client to securing a deal
- Unearth new sales opportunities through networking and turn them into long-term partnerships
- Prepare and deliver appropriate presentations on products and services of the company in pursuit of new business
- Maintain knowledge on company’s products and services to prospective clients
- Collaborate with team on Experiential and Awareness Creation projects, Social Media Campaigns and content creation
- Negotiate, close all sales deals and handle complaints or objections from clients
- Provide professional after-sales support to maximize customer loyalty and remain in regular contact with ‘your clients’ to understand and meet their needs
- Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
- Negotiate agreements and keep records of sales and data
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through code calling, networking and social media
- Develop and implement a marketing strategy to generate more business for the company (often as part of a wider sales and marketing programme)

Experience and Requirement:
- Degree in marketing, business administration with approximately 3-5yr+experience, agency experience preferred.
- Proven experience as marketing executive or similar role
- Should possess a minimum of three (3) years post qualification experience
- Good understanding of market research techniques, data analysis and statistics methods
- Thorough knowledge of strategic planning principles and marketing best practices
- Proficient in MS Office and marketing software. Familiarity with social media and web analytics