Executive- Motor and Mass Market Manager

Job Title Executive: Motor and Mass Market
Level/ Job Grade: Executive
Department Motor and Mass Markets (Retail)

Job Purpose Drives sustainable growth, profitability and innovation within the Motor and Mass Market business lines. Leads the development and implementation of the strategy for the technical operations, distribution and total profitability of the business line. The executive will foster a high-performance culture aligned with business objectives, ensuring regulatory compliance while capitalizing on market opportunities and delivering exceptional stakeholder value.

Technical Competencies
• Technical, commercial and financial understanding of insurance management
• Ability to develop and deploy the Motor and Mass Market/retail strategy to achieve growth and profitability milestones.
• Ability to oversee underwriting/reinsurance processes, ensuring effective risk assessment and adherence to company standards and guidelines.
• Retail sales management skills, experience and capabilities
• Strong retail distribution management skills and experience
• Experience in agency management and alternative distribution channels including partnerships and bancassurance
• Capacity to supervise claims management practices and ensure best practices are followed for efficiency and accuracy.
• Experience in reviewing and approving reinsurance program structures, ensuring adequate coverage, balance sheet and profit optimization.
• Strong understanding of regulatory compliance to ensure the business meets statutory requirements.
• Competence in reviewing technical reports and analytics to inform strategic decision-making.
• Skills in guiding product development and market innovation, ensuring alignment with business objectives.
• Ability to oversee and optimize diverse sales channels (direct, agency, broker, bancassurance).
• Capability to evaluate actuarial assessments and ensure their alignment with business strategies.
• Financial acumen for reviewing budgets, financial reports, and PCL management to ensure profitability.

Leadership Competencies
• Agility in decision making
• Integrity and accountability
• Relationship building and Emotional intelligence
• Superior organization, project management skills, and attention to detail
• High level of commitment to quality work, organizational ethics, and compliance
• Self-starter and intrapreneurial
• Team oriented
• Articulates vision or specific proposals in terms of the benefits for employees, the organization, clients, and technological advancement.
• Excites and creates buy-in to strategic initiatives
• Apply wisdom to elicit and synthesize perspectives
• Secures strategic alliances or partnerships to build widespread support
• Links strategy to a series of clearly actionable initiatives, taking the impact on all areas of the business into account
• Innovates new business solutions
• Creates a culture of renewal to ensure the organization remains at the forefront
• Strong people development and performance management skills

Personal Competencies
• High integrity and confidence
• Strong people/Interpersonal skills C Initiative: ability to influence, taking on board sensitivities and to take initiative
• Adaptability to adapt to change and diversity.
• Devoted inclination for Assessment C Interpretation and problem solving.
• Efficient management of stress/pressure
• Excellent organizational skills
• Performance and Results and oriented. Detailed with the ability to multi-task and meet deadlines with minimal supervision
• Critical thinking and analytical skills - ability to analyze highly complex data, from multiple sources, in detail; identify and resolve issues before they transpire.
• Negotiation and conflict management: ability to negotiate best position and managing conflicting priorities of various parties.
• Effective Communication C Presentation: ability to express ideas and messages clearly, both written and verbally.

Academic and Professional Qualifications Required
• Bachelor’s degree in Business, Finance, Insurance, Actuarial Science, Risk Management, or a related field.
• Master’s Degree in Business Administration (MBA), Finance, Insurance, or a relevant field is preferred.
• Professional Certification in insurance, such as ACII (Associate of the Chartered Insurance Institute or equivalent, is highly desirable.
• Experience: A minimum of 10 years in the insurance industry, with at least 5 years in a senior leadership role.

KEY RESPONSIBILITIES
Strategic Leadership s Business Development
• Develop and execute a strategic plan for the Motor and Mass Market segments to meet the company’s sales and profit targets.
• Develop a strong branch and agency network that delivers on the retail distribution and customer experience strategy.
• Identify new and alternative market opportunities that expand the company’s market share.
• Lead the development and promotion of new innovative products in line with our customer value proposition.
• Report on key performance metrics to the EXCO and the Board periodically as required.

Operational Oversight s Technical Management
• Oversee all technical operations, including underwriting, claims, risk management, and reinsurance to ensure optimal business performance.
• Formulate and implement policies, guidelines, and procedures to drive efficiency and achieve corporate objectives.
• Ensure accurate submission of regulatory returns and compliance with the National Insurance Commission.

Financial Management s PsL Responsibility
• Prepare annual budgets for the Motor and Mass Market segments in line with the company’s strategic objectives.
• Monitor and control expenditures to ensure financial performance aligns with set targets.
• Provide financial analysis, strategic insights, and recommendations to optimize profitability.
• Ensure the integrity of financial and technical data to support accurate corporate reporting.

People s Performance Management
• Cultivate a positive and productive work environment that motivates employees and supports professional development.
• Lead and mentor a diverse team of Unit Heads and ensure alignment with business objectives.
• Establish and track key performance indicators (KPIs) to drive operational and financial goals.
• Implement the company’s performance management practices to drive performance.
• Foster a culture of Collaboration, Innovation, Care, and Integrity

KEY RELATIONSHIPS
• Executive Management Team and the Board of Directors
• Direct Reports (unit heads for technical and distribution functions)
• Business Partners
• Industry Forums and Professional Associations

Responsibility for Assets
Have custody of and be accountable for assets necessary for the discharge of responsibilities.