Customer Service Representative
Accra, Greater Accra
Posted 3 days ago
- Company:
- Venus Alukin Ghana
- Company Description:
- For over 22 years, Venus Infrastructure Development Limited has undertaken many challenging projects of all sizes, providing building solutions as well as rendering value added services in engineering and project management to our clients. Through the strength and expertise of our teams, Venus has sustained its business success by providing innovative construction solutions to complex infrastructure projects. In the Ghanaian and African markets, we offer our clients material, tailored technical implementations, direct engineering services and effective support services in a professional, timely and cost-effective manner. Our project management and execution process includes: • Create schedules and resource plans to meet project objectives. • Communicate clearly with all project stakeholders. • Track project progress & closely supervise quality of work executed. • Fine tune deviations. • Complete and commission projects on time.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Higher National Diploma
- Number of vacancies:
- 2
Job Description
• Handling customer inquiries, both telephonically and by email
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and provide solutions
• Seizing opportunities to upsell products when they arise
• Building sustainable relationships and engage customers by taking the extra mile
• Keeping records of all conversations in the call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meeting personal/team qualitative and quantitative targets
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary