Order Processing Officer

The Order Processing Officer ensures accurate and timely invoicing of customer orders, working closely with sales, accounts and warehouse teams to support smooth order fulfillment. The role helps maintain efficient operations and high customer satisfaction in a fast-paced FMCG environment.

Key Duties:
Receive, verify, and process all incoming customer orders in the system accurately and promptly.
Generate invoices and delivery notes for orders, ensuring alignment with pricing policies and stock availability.
Collaborate with the warehouse team to ensure availability of goods, timely dispatch and delivery of goods.
Collaborate with the accounts team to ensure orders approval by the financial team
Communicate with the sales team to clarify order details or resolve discrepancies.
Monitor daily order status and follow up on pending or delayed deliveries.
Maintain organized and up-to-date records of all processed orders and invoices.
Ensure compliance with internal controls and company policies during the order-to-cash process.
Provide administrative support to the Order Processing Supervisor as needed.

Technical Skills:
Microsoft Excel
Maths & Accounting

Soft Skills:
Attention to detail and high accuracy in data entry.
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.

Special Attributes:
Proactive and able to work independently with minimal supervision.
A team player with a positive and professional attitude.
Able to handle pressure and meet deadlines.
High level of integrity and confidentiality.