Sales assistant

Our client, an upscale lifestyle and gift store, is seeking a friendly, polished, and proactive Sales Assistant to assist with their daily operations.

ROLE PROFILE
The ideal candidate will be responsible for delivering exceptional in-store customer experiences, assisting with sales, maintaining attractive product displays, and supporting daily retail operations. This role is best suited for someone who is dependable, well-spoken, and has a passion for retail and customer service.

DUTIES/RESPONSIBILITIES
• Greet and assist customers in a warm, professional manner
• Guide customers in selecting gifts and answering product-related questions
• Operate the Point-of-Sale (POS) system to process transactions accurately
• Maintain a clean, organized, and aesthetically appealing store layout
• Restock shelves and ensure product displays meet brand standards
• Support the team in meeting daily and monthly sales targets
• Provide helpful after-sales support and maintain strong customer relations
• Collaborate with team members to achieve store goals
• Handle basic administrative tasks related to sales and inventory
• Assist in receiving and unpacking new inventory; check for damage and discrepancies
• Tag and label merchandise accurately before display
• Monitor and report low stock levels to management for timely reordering
• Assist in setting up seasonal and promotional displays
• Learn detailed product knowledge to better inform customers about items
• Ensure proper handling and security of merchandise and cash
• Help monitor in-store customer traffic to minimize theft or product mishandling
• Maintain cleanliness of fitting or display areas as needed
• Participate in physical inventory counts and reconciliation
• Provide input during team meetings on customer feedback and store improvements
• Assist in social media content creation or in-store promotions, if required
• Stay informed on new arrivals, sales events, and store promotions to relay to customers
EDUCATION/EXPERIENCE
• A minimum of Senior High School (SHS) certificate; additional training or diploma is an advantage
• Prior experience in retail, sales, or customer service roles is highly preferred
• Must be familiar with POS systems, basic computer applications, and email communication
REQUIREMENTS
• Excellent spoken English and strong interpersonal skills
• Must have good grooming and a professional, friendly demeanor
• Must be attentive to detail and appreciation for quality products
• Strong work ethic and dependability
• Basic understanding of retail operations and customer service principles
• Willingness to learn and adapt in a dynamic retail environment
• Must be based in or able to commute to Airport Residential, Accra
• Ability to multi-task and remain calm under pressure during peak hours
• Strong time management and the ability to prioritise tasks effectively
• Must be physically fit to stand for long periods and handle occasional lifting
• Must be able to work independently with minimal supervision
• Must have a positive attitude and willingness to support team members when needed
• Must be flexible to assist during holidays, events, or extended hours if required
• Must have demonstrated commitment to customer satisfaction and hospitality
• Must demonstrate honesty, integrity, and professionalism in all duties