Last Mile Delivery Manager
North Industrial Area, Greater Accra
Posted 4 days ago
- Company:
- Reliance Personnel Services
- Company Description:
- We offer a variety of personnel services which includes Outsourcing, Recruitment, Payroll Services, Organizational Development and Training.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor's Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Responsibilities
-Coordinate with third-party courier services to schedule order pickup, shipment, tracking, and customer delivery.
-Be the owner of Operations P&L (courier cost, compensation cost, Fleet operations cost, Materials etc..)
-Be responsible for operational excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
-Address courier issues promptly and provide timely updates on order status to ensure customer satisfaction.
-Enhance the customer experience by providing real-time order visibility, tracking, and notifications.
-Establish and optimize delivery routes and schedules to ensure on-time deliveries.
-Analyze customer orders, assess order volume, and plan for peak delivery times.
-Monitor and manage the performance of courier services, identifying areas for improvement and implementing corrective action plans when necessary.
-Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.
-Track and report performance data and key performance indicators (KPIs) to senior management.
-Monitor courier performance, analyze KPIs, and identify opportunities to improve delivery time and cost.
-Negotiate courier contracts to ensure the best pricing and services.
-Ensure compliance with local, state, and federal transportation laws and regulations.
Requirements
-Minimum of 5 years of experience in last-mile delivery operations, preferably in a managerial role.
-Proven ability to multitask, prioritize, and manage conflicting priorities in a fast-paced environment.
-Expert knowledge of local, state, and federal transportation laws and regulations.
-Excellent problem-solving and analytical skills.
-Proficiency in using a variety of order management and tracking software.
-Strong data entry, data analysis, and report-generating skills.
-Ability to work independently and collaboratively as part of a team